I need a refund!
We sincerely apologize for your item’s inconvenience. Our client’s satisfying shopping experience is one of our exemplary goals, therefore, if you would like to request a refund, you may do so at any time within a 30 day period.
Your item must be unused and in the same condition that you received it (in the original packet)
Once the items has been inspected, we will inform you on the refunds rejection or approval
If the buyer is not satisfied with the items that they have received, they may return them at their own expense
Can I exchange a product?
We apologize for the inconvenience, but we do not exchange products once it is bought.
I received a nonfunctional or damaged item!
We are sincerely sorry to hear this happened! Please send us an email at email@example.com with your order number, full name and an image of the damaged item and we’ll be happy to get your item fulfilled!
How long until I receive my refund?
Expect a maximum of 4 weeks until refund is received. Delay can be caused by some banks; be sure to check with your bank first after the 4 week deadline. Within this period is the transit time, processing and the standard refund time for your bank.
Usually, you should receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
No refunds are made for one-time service or service packages and pre-paid treatments once they are purchased. If for some reason you are not able to use an un-rendered, pre-paid service, credit for the pro-rated share of unused treatments at the discounted package price may be extended, and this may be used to purchase other treatments or products offered by EverSilkSkin LLC. Unopened products may be exchanged for alternative products within 7 days of purchase.